Question 1

Who is Ingata-IDCS for?

Accepted Answer

Collection agencies, banks, microfinance lenders and legal recovery teams that manage many debtors and need one shared place for cases, promises to pay, payments and legal follow-up.

Question 2

How much does it cost?

Accepted Answer

Each organisation pays for one workspace, on a Starter, Professional or Enterprise plan depending on team size and portfolio. You can pay monthly, or yearly and get two months free. See the pricing page for details.

Question 3

Can we bring in our existing debt accounts?

Accepted Answer

Yes. Debt accounts can be imported in bulk from a CSV or Excel file, so you don't have to type in your portfolio one account at a time.

Question 4

How is our data kept secure?

Accepted Answer

Every organisation works in its own separate workspace. Sign-in uses a one-time email code, each role only sees what its permissions allow, repeated failed logins lock the account, and every change is recorded in an audit trail.

Question 5

Can our clients see their portfolio?

Accepted Answer

Yes. Clients get their own portal login, where they can follow their debt accounts, payments, settlements and reports. They can't see anything outside their own portfolio.

Question 6

How do we get started?

Accepted Answer

Request a demo with the form below. We'll show you the platform, then set up your organisation's workspace so your administrator can add the team.

Question 7

How do I get an account?

Accepted Answer

Accounts are created by your organisation's administrator. You'll receive your login details by email, and you'll be asked to set your own password the first time you sign in.

Question 8

Why am I asked for a code when I log in?

Accepted Answer

Every sign-in uses two steps. After your email and password, a one-time code is sent to your email address. Enter it to finish logging in.

Question 9

I forgot my password. What should I do?

Accepted Answer

Use "Forgot password" on the login page. We'll email you a link to set a new one.

Question 10

My account is locked. Why?

Accepted Answer

Accounts lock automatically after several failed login attempts, to protect your data. Wait a few minutes and try again, or ask your administrator for help.

Frequently asked questions

Frequently asked questions